O PAPEL DO EMPOWERMENT E DA COMUNICAÇÃO INTERNA NA PERFORMANCE DOS COLABORADORES: O CASO DE UMA EMPRESA FAMILIAR PORTUGUESA
Palavras-chave:
Empowerment; Comunicação interna; Performance; Empresa familiar.Resumo
Este estudo procura analisar a perceção dos colaboradores sobre o empowerment e a comunicação interna, bem como a relação entre estas variáveis e a performance dos colaboradores. Trata-se de uma pesquisa quantitativa com recurso ao inquérito por questionário na recolha de dados, assumindo o formato de estudo de caso. Participaram nesta pesquisa o total de colaboradores de uma pequena empresa familiar da indústria metalomecânica, na região Oeste de Portugal. Recorreu-se ao método de dupla fonte diminuindo os riscos da variância do método comum, ou seja, foram usadas díades chefia-colaborador para a obtenção dos dados relativos às variáveis em estudo. Assim, os colaboradores reportaram as suas perceções de empowerment e da comunicação interna; a performance dos colaboradores foi avaliada pelas respetivas chefias. Os resultados mostraram que: (a) os colaboradores apresentam elevados níveis de empowerment; (b) a comunicação interna apresenta níveis moderados pelo que se sugerem melhorias a esse nível; (c) o empowerment apresenta uma relação positiva com a performance dos colaboradores; (d) a comunicação interna não apresenta relação significativa com a performance.
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